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Crisis management: How does a restaurateur react to negative online reviews?
Almost every restaurant business is sooner or later confronted with negative reviews or complaints. Even if things are generally going well, there may be guests who see things differently. In doing so, restaurateurs have to deal with both constructive criticism and unfair reviews. Either way, it is important to react correctly to a negative evaluation and to smooth things over. Here is a little guide to help you manage negative reviews on your business: Maintain rating platforms and your social media channels The first step in properly dealing with bad reviews is knowing about the review platforms. In addition to...
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